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Term of Purchase

1. Delivery Charge of $15 per item for inner Melbourne Metropolitan addresses. Please order before 2pm for same day delivery. Outer Melbourne with a border of Williamstown, Coburg, Ivanhoe, Diamond Creek, Wonga Park, Rowville, Cheltenham, East St Kilda $25. Out of this Border in Greater Melbourne $35. Request for early delivery before 11am or late orders after 2pm for same day delivery, Saturday, Sunday, Public Holiday is $10 extra.
 
2. Redelivery because of wrong given address is $30 extra. On hot summer days, as a result of wrong address, or our courier person deemed that placement of flowers outside the door without proper shade will be detrimental to the lasting quality of the flowers, the flowers will be brought back to our shop. This will cost an extra charge of 50% of flower value for refreshment and additional delivery charge for redelivery.
 
3. Cancellation of your order within 24 hours notice, there is no refund. If cancellation is received more than 24 hours prior to the scheduled delivery date, a cancellation fee of $50 administrative fee incurs per transaction. The balance of the purchase value will be refunded to you in the form of a gift voucher only.
 
4. Please inform if the address is a business, apartment or any special request, for example, leaving flowers at the front or back door. For business, schools or hospitals addresses, a courier will leave flowers at reception/nurse station for the recipient.
 
6. All flowers ordered depends on availability on the day unless ordered in. Colour and shape of pot/vase/posy box may vary. The overall optimal artistic presentation of the flower arrangements will be maintained at all times.
 
7. Prices may vary due to seasonal changes including Valentine’s day, Fathers day, Mothers day, Christmas and Public Holidays.We maintain a high standard of delivery and floral presentation at each and every order. Pre-order preferred for all items or before 2pm for same day delivery. Rainbow Roses, Blue Roses, Tulips and Peony Roses require pre-ordering to avoid disappointments.
 
8. All orders will be attended to, with quick response via email sophia@sophiakueh.com.au or mobile text 0402 240 235 or simply call 03-98407307. 9am-5pm Monday to Saturday.